Frequently Asked Questions

Ordering

How do I place an order?

You can place your order directly through our online store at thesavourymama.co.za. Simply browse our range of Halaal platters, savouries and snack boxes, add items to your cart and checkout. For large or custom orders, please contact us directly.

How far in advance do I need to order?

We recommend placing your order at least 24-48 hours in advance to ensure availability. For same-day delivery, orders must be placed before 10am. For large events or corporate orders, we recommend 3-5 days notice.

Can I customise my platter?

Yes! We love creating custom platters for special occasions. Contact us directly to discuss your requirements and we'll do our best to accommodate your needs.

Delivery

Do you deliver in Cape Town?

Yes, we deliver across Cape Town. Same-day delivery is available for orders placed before 10am. Please check our delivery areas at checkout or contact us to confirm we deliver to your area.

What are your delivery hours?

We deliver 7 days a week. Same-day delivery orders must be placed before 10am. Standard delivery slots are available throughout the day.

Is there a minimum order for delivery?

Please contact us or check at checkout for current minimum order requirements for delivery.

Our Food

Is all your food Halaal certified?

Yes — all products from The Savoury Mama are strictly Halaal. We take our Halaal certification seriously and ensure all ingredients and preparation methods comply with Halaal standards.

Do you cater for vegetarians?

Yes! We offer a range of vegetarian platters and savouries. Check our collections for vegetarian options or contact us for a custom vegetarian platter.

Do your products contain allergens?

Our products are made in a kitchen that handles gluten, eggs, dairy and other common allergens. If you have specific dietary requirements or allergies, please contact us before ordering so we can advise accordingly.

Frozen Savouries

How do I cook your frozen savouries?

Our frozen savouries can be baked, fried or air-fried at home. Cooking instructions are included on the packaging. For best results, do not microwave.

How long do frozen savouries last?

Our frozen savouries can be stored in the freezer for up to 3 months. Once defrosted, consume within 24 hours and do not refreeze.

Contact Us

How can I get in touch?

You can reach us through our Contact page, via email, or on our social media channels. We aim to respond to all enquiries within a few hours during business hours.