TERMS OF SERVICE

The Savoury Mama

Website: www.thesavourymama.co.za

Last updated: 14 October 2026

1. Overview

Welcome to The Savoury Mama. These Terms of Service govern your use of our website and the purchase of products and catering services from our business.

The Savoury Mama is a Cape Town-based catering business specialising in freshly prepared savoury platters, snack boxes, frozen savouries and catering for corporate functions, funerals, private events and other occasions.

Our website is powered by Shopify. Purchases made through our website are transactions between the customer and The Savoury Mama.

By using our website or placing an order, you agree to these Terms of Service and our applicable policies, subject to your rights under South African law.

2. Business Information

Trading Name: The Savoury Mama

Physical Address: 178 Pringle Road, Sanddrift, Milnerton, Cape Town, 7441, South Africa

Telephone / WhatsApp: +27 83 980 7539

Email: info@thesavourymama.co.za

Website: www.thesavourymama.co.za

Operating Hours: Monday–Friday 08:00–16:00; Saturday 08:00–14:00; Sunday 08:00–12:00

We operate from a home-based catering kitchen in Milnerton. We do not operate a walk-in retail store. Collection is available by prior arrangement.

3. Products and Services

The Savoury Mama supplies freshly prepared savouries, platters, snack boxes, frozen savouries and other advertised catering products.

We endeavour to ensure that product descriptions, photographs, quantities and prices accurately represent the items offered.

Product appearance may vary slightly due to ingredient availability, preparation methods and presentation.

Any material substitutions or changes to an order will be communicated to the customer for agreement before fulfilment.

We do not offer customised platters or personalised platter selections.

All products are subject to availability and preparation capacity.

4. Halaal and Dietary Information

The Savoury Mama is a Muslim-owned catering business using strictly Halaal ingredients.

We are not Halaal-certified.

Our kitchen handles ingredients that may contain nuts, dairy, eggs, soy, wheat, gluten and other allergens.

We cannot guarantee an allergen-free preparation environment.

Customers with allergies or specific dietary requirements should contact us before ordering.

5. Placing Orders

Orders may be placed through:

• Our official website: www.thesavourymama.co.za
• WhatsApp: +27 83 980 7539

Orders are subject to product availability, delivery or collection arrangements and payment confirmation.

We reserve the right to decline an order where we are unable to fulfil it. Where payment has already been received for an order we cannot accept, the payment will be refunded.

Customers are responsible for providing accurate contact, delivery and order information.

6. Pricing and Payment

All prices are displayed in South African Rand (ZAR).

Product prices are displayed on our website. Applicable delivery charges and additional fees will be disclosed before payment.

Website Orders

Orders placed through our website require full payment through the available checkout payment methods.

WhatsApp Orders

Orders placed through WhatsApp require a 50% deposit to secure the booking.

The remaining balance must be paid according to the payment arrangements communicated when the order is confirmed.

Orders are confirmed once the required payment has been received and fulfilment has been accepted by The Savoury Mama.

7. Delivery Services

The Savoury Mama offers delivery seven days a week to applicable areas of Cape Town and surrounding locations.

Delivery is subject to availability, confirmation and operational capacity.

Our standard operating hours are Monday–Friday 08:00–16:00; Saturday 08:00–14:00; Sunday 08:00–12:00. Actual delivery times may vary according to scheduling and delivery arrangements.

Delivery fees depend on the destination and are communicated during checkout or before payment.

8. Same-Day Delivery

Same-day delivery may be available for orders placed before 10:00 AM, subject to availability and confirmation.

Orders placed after the cut-off may be scheduled for the next available delivery date.

We cannot guarantee same-day delivery until the order and delivery arrangements have been confirmed.

9. Collection

Collection is available by prior arrangement from our Milnerton location.

Customers will receive collection instructions once their order has been confirmed.

We do not accommodate unarranged walk-in purchases or collections.

10. Order Changes and Cancellations

Customers are requested to submit changes or cancellations at least 24 hours before the scheduled delivery or collection.

Requests made less than 24 hours before fulfilment will be assessed according to the circumstances, including preparation already undertaken and reasonable costs incurred.

Any cancellation charges will be reasonable and subject to applicable South African consumer protection legislation.

Deposits are not automatically forfeited.

Further information is available in our Refund & Cancellation Policy.

11. Refunds and Complaints

Due to the perishable nature of our products, returns for change of mind are generally not accepted.

This does not affect customers' statutory rights regarding defective, unsafe, incorrect or otherwise non-compliant goods.

Customers should contact us promptly if an order contains missing or incorrect items, damaged products or quality concerns.

We encourage customers to report food-related concerns within two hours of receipt, where practical, with photographs and order information.

This reporting period does not limit statutory consumer rights.

Depending on the circumstances and applicable law, remedies may include replacement, correction, partial or full refund, or agreed store credit.

Approved refunds are normally processed within 10 business days.

12. Delivery Delays and Unforeseen Circumstances

We make reasonable efforts to fulfil confirmed orders according to agreed delivery arrangements.

Traffic, weather, power interruptions, supplier disruptions and other unforeseen circumstances may affect fulfilment.

Where significant delays occur, we will endeavour to communicate with affected customers and provide an appropriate resolution.

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded under South African law.

13. Website Accuracy

We make reasonable efforts to keep website information accurate and up to date.

Occasional errors may occur in product descriptions, prices, availability or promotional information.

Where an error materially affects an order, we will notify the customer and offer an appropriate resolution, including a refund where required.

We will not impose additional charges without the customer's agreement.

14. Intellectual Property

The content on our website, including original photographs, text, graphics, logos and branding, belongs to The Savoury Mama or the relevant rights holders.

Unauthorised reproduction, distribution or commercial use of protected content is prohibited unless permitted by law or authorised by the rights holder.

15. Website Use

Customers agree not to use our website for unlawful, fraudulent or harmful activities.

Prohibited conduct includes:

• Providing false or misleading information.
• Attempting unauthorised access to our website or systems.
• Uploading malicious software.
• Misusing customer or business information.
• Infringing intellectual property rights.

We may restrict access where reasonably necessary to protect our website, customers or business, subject to applicable law.

16. Third-Party Services

Our website uses Shopify and may integrate third-party payment, delivery or other service providers.

These providers may have their own terms and privacy practices.

The Savoury Mama remains responsible for its obligations to customers under applicable law.

17. Privacy and Personal Information

We respect customer privacy and process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Information provided when ordering may be used to process payments, prepare orders, arrange delivery, communicate with customers and fulfil legal obligations.

Further details are available in our Privacy Policy, accessible through our website footer.

18. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or waive any rights or remedies that customers are entitled to under applicable South African law.

This includes relevant provisions of the Consumer Protection Act and Electronic Communications and Transactions Act.

Where these Terms conflict with mandatory consumer protection legislation, the applicable law will prevail.

19. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Disputes will be handled through the appropriate South African legal processes, subject to applicable consumer rights and dispute-resolution mechanisms.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, services or legal requirements.

The latest version will be published on our website.

Material changes will be communicated where required by law. Changes will not retrospectively remove rights already acquired by customers.

21. Contact Information

For questions regarding these Terms of Service, orders, delivery, refunds or other enquiries, please contact:

The Savoury Mama

178 Pringle Road, Sanddrift, Milnerton, Cape Town, 7441, South Africa

Email: info@thesavourymama.co.za

Phone / WhatsApp: +27 83 980 7539

Website: www.thesavourymama.co.za

Operating Hours: Monday–Friday 08:00–16:00; Saturday 08:00–14:00; Sunday 08:00–12:00